Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last Updated: January 10, 2026

Introduction

Welcome to RaksmeyPay. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment gateway service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us when you:

  • Register for an account: Name, email address, phone number, business information
  • Use our services: Transaction details, payment information, device information
  • Contact us: Communication preferences, support inquiries
  • Technical data: IP address, browser type, operating system, usage data

Payment Information

When processing payments, we collect necessary payment details including KHQR codes, transaction amounts, and payment status. We do not store complete payment card details on our servers.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and managing payment transactions
  • Providing customer support and responding to inquiries
  • Sending administrative information and updates
  • Monitoring and analyzing usage patterns to improve our services
  • Detecting and preventing fraud and security threats
  • Complying with legal obligations and regulatory requirements
  • Sending marketing communications (with your consent)

Information Sharing and Disclosure

We may share your information in the following situations:

  • With Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processors, hosting providers)
  • For Legal Compliance: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given explicit permission

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction records are typically retained for a minimum of 7 years to comply with financial regulations.

Your Rights

You have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Objection: Object to processing of your personal data
  • Portability: Request transfer of your data to another service
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at support@raksmeypay.com

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: